Examples of positive reviews are often generic and simple. To attract more customers, improve the quality of reviews across platforms. One way to achieve this is to provide examples of positive reviews that can inspire you and share them with your customers.
Studies show that customers read online reviews and evaluate responses before making a purchase decision. When it comes to online reviews, a five-star rating isn't enough to set your business apart from the competition. The star rating - no matter how high - will be diluted without a written positive customer review.
We understand that pain, so we've put together a comprehensive blog post on what a good review is, examples of positive reviews, and templates for responding to positive reviews and making them dynamic.
If you prefer video, we have the following video guide that you can listen to on the go.
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- What makes a good review?
- 1. Going beyond the stars
- 2. Describes the customer experience
- 3. Adding pictures or videos
- 4. Mention the team member by name
- 5. Talks about many years of experience
- 6. Enter a location
- Positive reviews of examples by industry
- Insurance companies
- Home services
- legal services
- Retail sales
- How to write a good review
- Why are positive reviews important?
- Popular online review platforms
- How to respond to positive reviews: 5 examples
- Example 1: Be creative and personal
- Example 2: Answer quickly
- Example 3: Use humor
- Example 4: Recognize staff
- Example 5: Don't be afraid of your personality
- Examples of positive five-star reviews
- Examples of positive four-star reviews
- General response templates for positive reviews
- Frequently asked questions about examples of positive reviews
- How Birdeye can help you
What makes a good review?
Before we share examples of positive reviews and tips on how to respond to positive reviews, let's be clear: what is a good review? The answer to this question may seem obvious: A "good review" is when a customer gives your business five stars! In fact, a "good review" goes far beyond a star rating. Here are three specific elements that make a customer review valuable.
Here are some of the most common terms in examples of positive reviews:
"I can highly recommend this company"
“The quality of service was truly outstanding, can't wait to go back”
"If you are looking for "X.." you cannot miss this store"
"The team is extremely competent and helpful, it's a pleasure to work with them."
1. Going beyond the stars
You want your positive reviews to be like that toospecific. While it's always nice to get high star ratings, this is explained in the detailed reviewWhythe customer was satisfied with your company. This helps potential customers understand what makes your business stand out from the competition.
Find out how this local coffee shop review goes beyond star rating.
It is also always helpful if a customer takes the time to write a longer review describing their experience in a way that justifies the 5-star rating they have given the company. Potential customers usually don't trust a 5-star review, but that can change with a detailed review.
2. Describes the customer experience
A good review should describe different aspects of the customer experience. Did the customer receive good service? Was the employee particularly helpful and did the customer include their name in the review? Did the client mention other elements of the customer experience, such as a great website that was easy to use? These details will not only appeal to potential customers, but also help you know what your business does well.
3. Adding pictures or videos
A good review is one that leaves no questions unanswered. Customers should be able to understand a company's products, services and customer service data from a review alone. Sometimes words cannot do justice to these details. Thus, positive customer reviews, along with additional photos and videos, earn extra points for effort and accuracy.
This is particularly important in the hotel industry, where the aesthetics, presentation and visual appeal of the product/service are of great importance. Check out this honest and detailed restaurant review with real pictures of the patron that will convince anyone to visit this restaurant.
Adding photos can be helpful for online home service reviews as it shows your company's expertise and experience in the project.
4. Mention the team member by name
Companies often struggle to show their personality or hide their brand on review sites. Mentioning a team member by name in a review helps potential customers connect with the company. This, in turn, increases the likelihood that they will choose the company they want to shop with.
This works well, especially for agencies like real estate firms, where personal recommendations show clients that they are taken care of.
See examples of positive property reviews where team members are explicitly mentioned in the reviews. The effect is very encouraging.
5. Talks about many years of experience
When potential customers review your business on a review site, they're looking for more than just good reviews about your services. They are looking for additional information to understand what your customers think of you. If a customer mentions working with you on a regular basis, it certainly adds value to a positive review.
See another example of a positive review where the value of the review is significantly increased by the added details.
6. Enter a location
One of the most important factors taken into consideration by a customer considering opening an office is its location and the convenience it offers to do business. For best results, good customer feedback for a store, clinic and office in busy areas should always be relative to location.
Positive reviews of examples by industry
You should now have a good idea of the value of generating and managing positive reviews. But reviews can come in all shapes and sizes, depending on your industry and your review site. Here are some industry-specific examples of positive reviews and how businesses can use them to their advantage.
Over 95% of patients say that online reviews are crucial in their decision-making process. Thanks to this, collecting positive customer feedback about your business in this industry: the more detailed, the better. If you can, encourage customers to provide your company's customer service information, among other things.
Customer reviews are a great marketing tool. Positive reviews can be displayed on your business website and social media channels, helping you attract more customers.
Use this positive review template to help your customers share their experience with the world:
“The staff at Clinic X were extremely helpful. Everything went very smoothly, from the meeting to the settlement. [doctor's name] was extremely patient and took the time to explain the procedure to me. I would happily recommend this clinic to anyone. "I visited [clinic name] because of [a problem]. I have had a positive experience with treatment, customer service and the entire process with [doctor's name]. I highly recommend this facility if you are looking for a certified clinic in [location ]."
You can even include these templates in a review request email.
Positive opinions about the automotive industry can certainly come in handy in this competitive industry. Ask customers to share their experiences on popular review channels such as niche review sites, Google Business Profile and social media.
Responding to reviews increases the level of service customers can expect from your business. It shows potential customers that you value feedback and value their business.
If you want to help customers write positive reviews about your business, there are a few templates you can use to get started:
"I had a good experience with [company name]. The service was fast and the billing was transparent. I have no doubts that I will be back again. I would highly recommend." "I have been a customer of [company name] for several years. When I come here I always get the best service, products and customer service. This is a place I can trust for all my service needs."
You know what's better than a positive review? Positive review with photo. Reviewing websites that allow customers to upload photos gives people a better idea of your products and services.
When it comes to positive restaurant reviews, the more detailed the review, the better. Customers often prefer reviews that provide more information about the service, design, menu options, and more.
A simple positive review template that works best for restaurants is:
"I recently had dinner at [restaurant name]. Booking was easy to make and the staff was extremely helpful in accommodating our special requests. The atmosphere was great and the food definitely lived up to my expectations. We tried the house recommendations and if you visiting the restaurant, you should. This is a must if you are looking for a nice cozy place to eat."
Choosing a storage facility is an important decision, and customers want to know more about location, security and customer service. In order to get positive reviews about your storage space, it is important to provide as much of this information as possible.
Help your customers share their experience by using this positive review template to get them started:
"[X Storage Facility] changed the rules of the game. It's everything I was looking for and the staff is extremely helpful in facilitating the onboarding process. Thanks to the detailed explanation of the safety procedures, I'm sure I made the right choice . I would highly recommend this to anyone looking for storage in [location]."
When people search for insurance companies, they look for personalized recommendations, cost-effective services and timely service. If your company's positive review mentions this, you're worth your weight in gold.
For inspiration, take a look at some examples of positive reviews:
Repeat these results for your insurance company by inspiring customers with these templates:
"I recently purchased car insurance from 'company name'. The whole process was extremely smooth and it was the best quote available. After contacting more than five agencies I found the [company name] team to be extremely helpful and focused more on my benefits than theirs."
Choosing the right real estate company is a decision that everyone dreads, but you can ease that fear by getting positive reviews about your business on popular review platforms. Check out these sample reviews to see what a typical positive real estate company review looks like.
Positive property reviews are incredibly detailed, but your clients can use this template to get started:
"I had the best experience buying a house in [company name]. Although the process seemed intimidating, the team took the time to walk me through all the steps, gave me time to consider my options, and stepped in when I needed for them. They helped me get the best deal and get the house exactly what I wanted. I am very happy with the service."
Do you run a business in the home service industry? If so, check out these positive review samples to see the current trends. Because the industry is extremely customer-centric, it's important that your reviews demonstrate your professionalism, service skills, and skill level to potential customers.
Try collecting reviews on online review sites to increase your brand's presence in the industry.
Your customers can use these positive review templates to express their appreciation for your services:
“The [company name] team was fast, professional and got down to business quickly. Thanks to their service, we completed the [flooring/painting/repair] job in record time. The billing process was also pretty straightforward. I would be happy to recommend their services." "The [company name] team is a great choice when it comes to home services. We have worked with them for years and have nothing but positive results. The team is always happy to answer questions and you can always call them.”
Positive reviews of law firms often include details of professionalism, attention to detail and customer service. These are the features that potential clients look for in a legal service provider they want to use.
Some positive review templates you can send to your customers to increase positive reviews:
"I contacted [company name] and the response was extremely positive. Choosing the right legal team is an important decision; With this team, I am confident that I have made the right decision. The whole process went very smoothly and I can Highly recommend this company.”
Positive store reviews relate to the location, customer service, quality of products and additional services that make them stand out from the competition. While a higher star rating can be helpful, it's important that positive reviews also include details, as shown in the examples below.
Some positive retail review templates for reference are:
"I recently shopped at [company name] and the experience was great. The sales team were extremely helpful and made my experience so much better. The range of products at this point of sale is also quite large." “I recently purchased [product name] from [store name]. The quality of the product was excellent and the packaging ensured that it survived transit. The ordering process was quite smooth, I can't wait to shop here again.”
How to write a good review
Now that you know what a good review looks like, it's time to make the review section look like this for your business. If your customers find it difficult to write detailed and convincing positive reviews about your business, share this quick guide with them.
- Add details
Include purchase information in review. Potential customers find it useful for reviews to be as informative as possible about the product, service and experience. You can add a few things: product information, store location, purchase period, any discounts that were active at the time, and customer service.
- Add visual elements
Pictures and videos in the review help customers understand the topic. If a reviewer found something particularly useful, adding photos and videos to support this thesis can be extremely helpful to potential customers.
- Explain your likes/dislikes
Adding personal opinions about a specific product or service feature qualifies the review and helps potential customers understand whether it's relevant to them.
- Use simple language
Make sure your review is easy to understand. Don't overcomplicate the review or use words that may be technical jargon and confuse the reader instead of helping them make a buying decision.
- Stick to the facts and avoid assumptions
The assumptions made in reviews, especially regarding product availability, discounts and store hours, can lead to unnecessary confusion. Qualify personal opinions so you don't mistake them for facts.
Why are positive reviews important?
Positive reviews can attract new customers and help increase sales. In a world where we have so many choices, reviews can make potential customers feel more confident about choosing your business over others. And once they have a positive experience, they are more likely to leave a positive review.
Positive reviews can also help build trust and credibility, especially if you're a new business. When customers see that others have had a good experience with your company, they are more likely to make that decision themselves.
Why should I respond to positive reviews?
Responding to positive reviews increases their value. When you respond to a good customer review, the customer who left it feels valued, increasing the likelihood of repeat purchases. Responding to reviews also shows that you value customer feedback and are committed to improving their quality. This will attract new customers and make you stand out from the competition.
Check out our post onhow positive reviews help brokers.
Popular online review platforms
Customer feedback is important for any business. Not only do they provide valuable feedback, but they can also help attract new customers. It is important that your customer reviews appear on the most popular review sites. These sites include:
Company profile on Google
One way to get more reviews is to useCreate a Google Business Profile(formerly Google My Business). This profile allows customers to write reviews and you can also reply to them. Creating a profile is easy and only takes a few minutes. Once you've created a profile, it's a good idea to encourage customers to write a review. With a little effort, you can quickly get a steady stream of customer reviews on the world's most popular search engine.
Facebook is another great platformfor companies to get customer feedback. With nearly three billion users, it has become the most popular social media platform in the world. This means that reviews left on Facebook have a high chance of being seen by people in your sphere of influence.
A better business agency
The Better Business Bureau (BBB) is a reliable source of information that consumers can search for businesses before making a decision. What makes BBB unique is that members are thoroughly vetted to ensure they meet all ethical and business standards. Once approved, they receive the BBB seal. The seal is then displayed on the company profile. This performance will definitely have a positive impact on the company's reputation and set it apart from the competition.
How to respond to positive reviews: 5 examples
Now that you know what to look for in a good review, it's time to learn how to respond by giving examples of positive reviews.
Example 1: Be creative and personal
Chef John Howie usesYoutuberespond in a creative and personal way to reviews of your restaurant, Seastar Seafood Restaurant and Raw Bar. This type of review response is beneficial for many reasons. First, Chef Howie is reaching a wider audience by posting these videos. Videos are also shared more often than other forms of media, which can increase restaurant visibility.
Secondly, such an answer confirms the credibility of the restaurant: the chef proves that he really reads his reviews and values the opinions of customers, because viewers can see it with their own eyes. Finally, in response to videotaped reviews, Chef Howie introduces the face of his company. When customers and potential customers feel they know a chef, they are more likely to return to Seastar Seafood Restaurant and Raw Bar again and again.
Example 2: Answer quickly
Few companies are better than JetBlue when it comes to responding to customer feedback. JetBlue proves that your company's response doesn't have to be long-term. Even a quick thank you makes a big difference.
Whether positive or negative, JetBlue always tries to respond to the needs of its customers, and this is a good strategy to follow.
JetBlue is also great at responding to negative reviews. When a passenger complained about a broken TV screenon TwitterJetBlue responded immediately. This led to a personal conversation and both sides managed to find a solution.
Example 3: Use humor
How do you turn a negative review into a positive one? Use humor in your answer! Instead of being put off by the negative reviews, this sandwich shop actually used them for marketing content.
The light-hearted approach to the customer's tirade caught his attention. This plaque not only shows passers-by that there is a good atmosphere in the business, but also proves that the owners actually read the opinions of their customers. Using humor when responding to both positive and negative reviews is a great way to showcase your company's personality and capture your customers' attention.
Example 4: Recognize staff
Positive reviews are a great way to boost employee morale and keep your team motivated to deliver great experiences every day. In this Hard Rock Cafe review, a customer named mentioned an amazing waitress he had. See how Hard Rock Cafe responded to this positive review:
Example 5: Don't be afraid of your personality
When responding to reviews, don't be afraid to showcase your business brand! As a result, customers will be more interested in working with your company. Hair color company oVertone does a great job of using their brand personality in every answer. Each employee can use emojis and add their favorite hair color in the caption.
Examples of positive five-star reviews
Customers who leave a positive 5-star review are usually satisfied customers who have no complaints and really want to share their experiences with the world. As any business knows, it is not easy to have such evangelical customers and such reviews. So take advantage of this opportunity by reacting appropriately and quickly so as not to lose momentum.
Some review templates you can use for positive 5-star reviews include:
Option 1: Say thank you with a simple reply
- Thankyou for your feedback. We are glad you had a good experience and hope to see you soon!
- Thank you very much for your generous review. We are happy to serve you.
- We are glad that you had a good experience with us. I can't wait to see you again.
Option 2: Ask them to recommend or bring friends and family (if applicable) next time
- Thankyou for your feedback. We hope to see you again soon with friends and family.
- We are happy to serve you. Recommend us to your friends and family and help us grow.
Option 3: Adapt the answer if possible
- Thank you for your comprehensive review
. They are happy to know that their services are appreciated by you.
- We are glad that you are satisfied with our services
. Nice to see such a positive review. Thank you.
Examples of positive four-star reviews
When a customer gives a positive 4-star review, it usually means they are satisfied, but there is also room for improvement. To maintain a good customer reputation, such positive reviews must be handled carefully and promptly.
Check out some of the scenarios and relevant 4-star positive review templates you can use.
Option 1: When a customer wrote a reason for a 4-star review
Start by thanking the customer for their feedback, then follow up with an apology and figure out what you're going to do to improve their experience next time.
Thanks for your reply! We are glad that you had a good experience overall, but we are sorry that you are concerned [complaint filed by the customer] We remove your worries by [Your plans to solve the problem] We hope you will return to see how we implemented your feedback. Thanks again for your review and see you soon!
Option 2: When the customer did not provide details about the problem
Start by thanking the customer for their feedback and ask them to contact you personally and share their feedback on what could improve their experience.
Thank you for your generous review. We are glad that you are satisfied with our services and hope to see you again soon. We would love to know how we can make your experience even better. Share your opinion
General response templates for positive reviews
If you're planning to develop standard responses to positive reviews to automate the process, we have a few templates you might find useful:
- Thankyou for your feedback. Please visit us soon.
- Thank you for taking the time to share your feedback and we are glad you had a good experience. I look forward to serving you again soon.
- We are grateful for the opportunity to serve you and for your recognition.
- [Customer Name], Thank you for your great review. We are glad that our service satisfied you.
These are just a few of them that you can adapt to your industry, business needs and brand style.
Frequently asked questions about examples of positive reviews
Should you respond to negative reviews?
Yes. It is important for businesses to respond to both positive and negative reviews. By responding to negative reviews quickly and professionally, you can protect your online reputation by dealing with bad customer experiences and slander.
Are review sites free to use?
Yes. Most review sites are free. They usually only require you to create an account and profile with a valid email address to receive customer reviews.
What should be written in a good review?
A good review should include factual information about the transaction: product, service, experience, and any details that can help other people make better purchasing decisions.
How do you compliment good customer service?
You can show your appreciation for excellent customer service by leaving a positive review. Thank them for their help, professionalism and kindness in the review.
How Birdeye can help you
Easier said than done, responding to every customer feedback. When you have so much to do, it's easy to stop commenting and even follow all your reviews across multiple platforms. But Birdeye assessment automation software can help with that.
Our platform allows you to track and respond to reviews from hundreds of websites in one pane, and also sends new review notifications via email or SMS that automatically informs you of customer reviews. Start growing with Birdeye today.